anda138Terms of Use

When you create an account on anda138, you enter into an agreement with us to use our platform responsibly and in accordance with the laws of your jurisdiction. Our terms set out what we expect from you, what you can expect from us, and how we handle disputes, account security, and fund management across our sportsbook, live-dealer, slot, and esports markets.

anda138 operates services in supported jurisdictions only. Access to our platform via the Android APK, iOS browser, or desktop is available exclusively where local law permits. We do not operate services in jurisdictions that prohibit or restrict online gaming; you are responsible for confirming that your location permits your use of anda138 before creating an account or depositing funds.

These terms apply to all users of anda138, whether you access the platform on mobile or desktop, and to all our products—Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Read them carefully before you open an anda138 account.

Account Opening and Eligibility

To create an anda138 account, you must be at least 18 years old and meet all legal requirements in your jurisdiction to participate in online gaming. You must provide accurate, complete information during registration—your name, date of birth, email address, and phone number. We verify this information during onboarding via SMS and email confirmation. False or incomplete information may result in account suspension without notice.

anda138 requires account verification (KYC) before you can withdraw funds. You will be asked to upload a government-issued photo ID (e.g., passport, national identity card) and proof of address (e.g., utility bill, bank statement dated within three months). Verification typically completes within 24 hours. If documents are unclear or inconsistent, we may request resubmission or additional evidence. We conduct these checks to comply with anti-money-laundering (AML) regulations in supported jurisdictions.

You are responsible for maintaining the confidentiality of your account password and login credentials. Do not share your account with others. If you suspect unauthorised access, contact our support team immediately via the in-app Help menu. anda138 is not liable for losses resulting from compromised credentials unless the breach results from our negligence.

Deposits, Withdrawals, and Payment Methods

anda138 accepts deposits via several payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly and credited to your wallet immediately. We do not charge deposit fees; however, some payment providers may impose their own fees—verify with your payment method provider before initiating a transfer.

Withdrawal requests are reviewed by our compliance team and processed within one business day. Funds reach your registered payment method within 2–4 hours of approval. We may delay withdrawals if we detect suspicious activity, if your account is flagged for verification, or if the withdrawal amount exceeds our risk thresholds. We will notify you of any delays and the reason for review.

We do not permit withdrawals until you have completed account verification. anda138 also enforces a minimum withdrawal amount—typically our welcome offer—to prevent excessive processing fees on very small transfers. This threshold may vary during promotional periods and is displayed in the Withdrawal section of your app.

Bonuses, Promotions, and Playthrough

We offer promotions—deposit bonuses, free spins, multipliers, and loyalty rewards like Captain's Bounty—that carry playthrough requirements. When you receive a bonus credit on anda138, you must wager it a set number of times (e.g., 5x, 10x) before converting it to withdrawable cash. Playthrough requirements apply only to bonus credit, not your real-cash balance, which remains withdrawable at any time.

Bonus terms are displayed in the Promotions section of the anda138 app and in the specific promotion's rules. If a promotion does not explicitly state a playthrough requirement, contact our support team for clarification. Unclaimed bonuses expire after the stated promotional period; once expired, anda138 cannot restore them. We reserve the right to modify, suspend, or cancel any promotion with seven days' notice to affected users.

Jurisdiction Notice and Access

anda138 operates in jurisdictions where online gaming is legal and regulated. Services are available only where applicable law permits. Users in Jakarta, Surabaya, Bandung, and Medan access anda138 within Indonesia's framework for licensed operators. If you access anda138 from a jurisdiction where online gaming is prohibited, you do so at your own legal risk, and anda138 accepts no liability for consequences of such access.

We reserve the right to restrict or terminate service to users in unsupported jurisdictions. If we detect access from a prohibited region, we may suspend your account and forfeit any remaining balance. You acknowledge that this restriction is a condition of your use of anda138.

Dispute Resolution and Complaints

If you have a complaint regarding anda138—a bet dispute, a payout issue, or a technical problem—contact our support team via the in-app Help menu or email support. We aim to respond to complaints within 48 hours. Complaints must be submitted within 30 days of the incident; complaints older than 30 days may not be investigated.

We will review your complaint and either resolve it directly or provide you with a written decision explaining our position. If you remain unsatisfied after our initial response, you may escalate the complaint through the appropriate gaming regulator or dispute-resolution body in your jurisdiction. anda138 cooperates with regulatory inquiries and dispute procedures.

Our commitment to transparency means we explain our decisions clearly, respond to complaints promptly, and honour your rights under applicable law.

Our anda138 Commitment to Fair Play and Data Protection

We protect your personal data using SSL encryption, secure servers, and restricted access protocols. Your payment information is never stored on our servers; all transactions are processed through PCI-compliant payment gateways. We do not sell or share your data with third parties except as required by law or to complete transactions. Your account details remain confidential between you and anda138.

These terms are effective as of their publication date and supersede all prior versions. We may update these terms at any time by posting a revised version in the app and notifying you via push notification. Continued use of anda138 after updates constitutes your acceptance of the revised terms. You are responsible for reviewing updates regularly.

Your use of anda138 is subject to applicable laws in your jurisdiction. If any provision of these terms is found unenforceable, the remaining provisions shall continue in full force. These terms represent the entire agreement between you and anda138 regarding your use of the platform. By creating an account on anda138, you acknowledge that you have read, understood, and agreed to be bound by these terms.